where did all my programs go (UPDATED)

If you log in to Citrix and notice that only half of your programs are showing up, here's the new way to refresh your desktop (an updated version of this previous tutorial):

Step 1:  Locate your "Citrix Receiver" icon in the bottom right corner of the screen.

Step 2:  Right click on the icon and select "About" from the menu.

Step 3:  In the window that pops up, click the down-arrow next to "Advanced"and choose "Online Plug-in Settings".

Step 4:  Select "Refresh Applications" from the menu.

Hopefully all of your icons will pop up on the desktop again.

where did all my programs go?

Some of you may have noticed that when you log in to your Citrix machine, all of your icons are not automatically appearing.  You actually have to log in a second time in the Citrix plug-in window (pictured below).

If you don't enter your log in info right away, the Citrix plug-in window will disappear.  Not to worry!  If that happens, simply right-click on the Citrix icon in the bottom-right corner of the screen.

Select "Log On" from the menu and enter your username and password when prompted.

All the program icons should now appear.  Notice that the gray Citrix icon is blue.

receipt printer troubleshooting guide

***Please note that these instructions have been revised to accommodate the new receipt layout.***

WHEN THE RECEIPT PRINTER WON’T PRINT...

1. Log out of TLC Circulation.

2. Go to the “Start” menu and click on “Settings” and then “Printers and Faxes”.  Make sure that the EPSON receipt printer is listed, hover over it with your mouse, and check to make sure its status is “ready”.  DO NOT set this as default printer or make any changes; just make sure that it’s showing up as one of your available printers.

3. Log in to TLC Circulation again.

4. Click on “Printers” under the “Setup” menu (bottom left corner of window).

5. Under “Installed Printer”, click the down-arrow and choose the EPSON receipt printer from the list (it’s usually toward the bottom).

6. Click check boxes next to each of the Margin settings, and check “Has Automatic Cutter” also.  Click the “Save” button.

7. Under the “Setup” menu, click on “Slips”.

8. Select the drop-down arrow and choose each type of slips you might need to print (Arrived Request, Checkout, Messages, Routing, etc.)

9. You will need to select the EPSON receipt printer under the “Print To” drop-down menu for each type of slip.  Make sure the “Print at This Workstation” box is checked.

10. Click “Save” and test it out by printing a message or checking out a test book to yourself. 

 

the guest pass looks like an ancient scroll...

Sometimes when you print a guest pass you will see a bunch of foreign characters and symbols print out too.  The guest pass number is on there somewhere amid the random characters (I promise).  To make sure it doesn't happen again, you'll need to log out of Citrix (Start >  Log Off [username]) and then log back in. 

if your citrix computer freezes up...

If you find that your computer freezes up while you're logged in on Citrix, you can try the second "tip" on this list, or you can...

Right-click on the blue Citrix icon in the bottom right corner of your screen.  Select "Application Refresh" at the top of the menu.  You can also try hitting the F5 key.

When all else fails (as it does most often for me), you'll need to call IT and ask them to take you out of Citrix.

issuing guest passes when computers are down

The servers were down this past Monday which meant that none of our staff (with the exception of circ) could sign on to the computer.  Our labs were fully functioning, though, which created a problem.  We had people wanting to get guest passes and no way to issue them.  We did find a creative solution, which I'd like to share with you guys in case it happens again:

• There are three "dummy" cards in the top drawer of my (April's) desk that we used to sign on guests who needed to print (they needed a number associated with them to release print jobs)
• We signed on non-printing guests by overriding the PC Res on the computers.  To do this, you hold down the Ctrl key and click the computer icon in the bottom left corner of the screen.  In the bottom-center of the screen, you will be prompted to enter the override password (same as Print Release and Circ override codes).  Then you will confirm that you are logging on as a super user. 
• Super users do not have a time limit, so we recorded the patron's name, computer number, and the time we signed them on on the guest pass log.

Hopefully this won't happen again, but I don't think any of us are naive enough to believe that it won't!  :)

citrix: safely removing devices & task manager

when the receipt printer won't print...