Because of a recent update with IOS, the Overdrive App may break for some users. These are some troubleshooting tips that you can use to help the user.
For the device that is having trouble:
1. Go to
your device's Settings and Clear History and Cookies and Data. Or, if those
options aren't available, tap Safari, then Clear Cache.
2. Try
downloading the title again.
If the issue remains, please try these steps.
Reauthorize:
1. Open the
OverDrive application
2. Press the
menu bottom (three stacked lines at the top left of the screen)
3. Press
"Settings"
4. Press
"Adobe ID" under "Ebook Settings"
5. Note an
Adobe ID or OverDrive account is being used and the email associated
6. Press
"Deauthorize" (continue through prompt)
7. Press
"Authorize" (Use the Adobe ID or OverDrive account that was
previously noted)
8. Attempt
to download title again
The final step if the issue remains would be to authorize
the OverDrive application with a new OverDrive account or Adobe ID.
Reauthorize the OverDrive app With a new OverDrive account
1. Open the
OverDrive app.
2. Deauthorize
the app on your device.
o Open the
Home menu by tapping the icon in the top-left corner of the app.
o Tap
Settings, Adobe ID, then Deauthorize.
3. Return to
the Home menu. Tap Account, then Sign out (if you're already signed in).
4. Tap Sign
up, then follow the on-screen prompts to create an OverDrive account. Your
device will be authorized automatically.
5. Try
downloading the title or titles again from your library's digital collection.
Or, with a new Adobe ID
If you don't want to create a new OverDrive account to
authorize the app, you can create a new Adobe ID instead.
1. Open the
OverDrive app.
2. Deauthorize
the app on your device.
o Open the
Home menu by tapping the icon in the top-left corner of the app.
o Tap
Settings, Adobe ID, then Deauthorize.
3. Tap
Authorize. If prompted, select No when asked to use your previous
authorization.
4. Select
Use Adobe ID. On the "Authorize" screen, enter a different Adobe ID,
and then select Authorize.
If needed, you can create a new ID on Adobe's website.
5. After you
authorize the app, try downloading the title or titles again from your library.
