Known issues with Sony Reader, NOOK GlowLight Plus, and Adobe Digital Editions

OverDrive recently upgraded more of our services to HTTPS as part of our continued commitment to security and privacy. While this process was seamless and invisible to the vast majority of users, it resulted in compatibility issues for some older devices and software versions. We apologize for the inconvenience, and have provided solutions and alternatives below (wherever possible).

Sony Reader WiFi
Sony Reader WiFi devices no longer allow users to download eBooks directly on the device. Users can still download library eBooks to the Sony Reader software on their computer, then transfer eBooks from their computer to their Sony Reader.

NOOK GlowLight Plus
Users cannot currently open library eBooks that they've transferred to the NOOK GlowLight Plus. Barnes & Noble is aware of this problem and working on a fix, which should be released in a future device software update.

Adobe Digital Editions (ADE)
Some users have had problems downloading eBooks using Adobe Digital Editions (ADE) 2.0 or below. As a solution, we recommend always using the latest version of ADE (currently version 4.5). Some Windows XP users have continued to experience issues after upgrading ADE, so they may still have difficulty downloading library eBooks. Microsoft discontinued support for XP in 2014, and unfortunately there is no solution for these users at this time.

The new Libby App from Overdrive

 Meet Libby. Discover ebooks and audiobooks from your local library. Brought to you by OverDrive Labs.

Did you know your local library has thousands of ebooks and audiobooks? You can borrow them, instantly, for free,

Apple App Store

Google Play

How do I use Libby?

Free Chilton Training Tutorials

  Access Training Tutorials from Chilton Library

New Copier, Summer Reading, Reference Weeding

The new copier has handy instructions next to it, thanks to Hope. We are still dealing with the issue of patrons accidentally printing 11 x 14 paper. Pam has emailed the information booklet to everyone. 

Please refer any adults who are interested in logging their summer reading hours to Abby or Gretchen. The next event is Monday 6/27 here at HQ. Please refer to to Abby or Gretchen with any questions or inquiries.

Notices have been placed on all the Reference shelves stating to leave pulled reference books on top so they can be noted for circulation. Eventually we will be downsizing the print reference collection and moving towards e-reference sources. Abby will take care of the reference shelving, though please feel free to notify her when there are materials to be shelved.

The Audiobook SYNC program is now live!

The Audiobook SYNC program is now live!

Audiobook SYNC,
the yearly summer reading program designed to help teens avoid the
summer slide, is now live. Each week from now until August 17th, SYNC
will give away two paired audiobook titles that readers can download for
free. These titles are yours to keep and are perfect for teen readers
and adults alike. Each Thursday morning http://audiobooksync.com/
will be updated with the week’s current titles so be sure to bookmark
the website. You can also sign-up to get notifications of when the FREE
audiobook downloads are available*. You can receive alerts by text
message, email newsletter, at their website.

*Please
Note: Signing up for these alerts will not send you the titles. The
alerts will simply tell you when and where the title is available to
download.


To promote the launch of the SYNC program this week’s Professional
Book Nerds Podcast is all about audiobooks as well. You can subscribe to
our podcast on iTunes, on Android devices, or you can listen to it directly in your browser.


SYNC is dedicated to introducing the listening experience to the teen
audience and demonstrates that Required Reading can be completed by
listening. The program is sponsored by AudioFile Magazine and titles are
delivered through the OverDrive app. Download the app in advance to
whichever device you anticipate listening on and be ready to go!

Summer Reading Info

So Summer Reading is ramping up, and here's what you need to know:

Registration has begun for Children and Teens, but for Adults, the process of logging hours here on the website will register them for prizes, and this isn't available until the official start date of June 10th. Should any adults be unable to log their hours themselves, please give them the contact info for any of the Adult Summer Reading Team (Abby ext# 8248, Gretchen #8232, or Marian #7732) and we will log their hours for them.

The Summer Reading Program runs from June 10th, with events for all ages, and ends August 8th.

Paul Birkhead, Television Star

Please treat yourself to the joy of watching our own Paul Birkhead, Librarian, tour guide, photography expert, and now television star, discussing the Spring Photowalk on Good Morning Charlotte.

What's next, Paul? The stage? More screen time? Whatever you do, we can't wait to watch. Don't forget to swing by the reference desk when he's there get an autograph or selfie with our newest local celebrity.

Another NC librarian became a television star recently on Jeopardy: Wilmington librarian, Margaret Miles, wins big money and people's hearts on game show.

Late fees, Stories of Flint, and twitter-baiting J.K. Rowling

Some food for thought on a common problem:

Late fines pushing low-income patrons away from the library:  "Now, she no longer borrows books and is teaching her daughter not to borrow, either. “I try to explain to her: ‘Don’t take books out. It’s so expensive,’ ” she said."

Librarians have tried many different approaches to the problem,   "Over the years, libraries have fined patrons for not bringing back books and offered no-questions-asked return periods. They’ve published the names of book scofflaws in local newspapers. They’ve paid personal calls on people who hold onto books past their due dates, and even sicced the police on particularly recalcitrant readers."

Storytelling for Posterity:

Now when the kids of future generations in Flint, Michigan ask "What was it like to live through the water crisis" they will have an whole archive of people's stories: "The Flint Public Library is opening its recording studio for residents to tell their experience of living with poisoned water. The library is partnered with StoryCorps, a spoken-story archiving organization. The interviews are done in a conversational style, and the group will archive the recordings. With the storyteller's permission, StoryCorps will also send the story to the Library of Congress."

Best use of social media by a library: Apparently JK Rowling was lured to a library book club with lemon cake.

Overdrive Error and Overdrive

Because of a recent update with IOS,  the Overdrive App may break for some users. These are some troubleshooting tips that you can use to help the user.

For the device that is having trouble:

1.            Go to your device's Settings and Clear History and Cookies and Data. Or, if those options aren't available, tap Safari, then Clear Cache.

2.            Try downloading the title again.

If the issue remains, please try these steps.

Reauthorize:

1.            Open the OverDrive application

2.            Press the menu bottom (three stacked lines at the top left of the screen)

3.            Press "Settings"

4.            Press "Adobe ID" under "Ebook Settings"

5.            Note an Adobe ID or OverDrive account is being used and the email associated

6.            Press "Deauthorize" (continue through prompt)

7.            Press "Authorize" (Use the Adobe ID or OverDrive account that was previously noted)

8.            Attempt to download title again

The final step if the issue remains would be to authorize the OverDrive application with a new OverDrive account or Adobe ID.

Reauthorize the OverDrive app With a new OverDrive account

1.            Open the OverDrive app.

2.            Deauthorize the app on your device.

o             Open the Home menu by tapping the icon in the top-left corner of the app.

o             Tap Settings, Adobe ID, then Deauthorize.

3.            Return to the Home menu. Tap Account, then Sign out (if you're already signed in).

4.            Tap Sign up, then follow the on-screen prompts to create an OverDrive account. Your device will be authorized automatically.

5.            Try downloading the title or titles again from your library's digital collection.

Or, with a new Adobe ID

If you don't want to create a new OverDrive account to authorize the app, you can create a new Adobe ID instead.

1.            Open the OverDrive app.

2.            Deauthorize the app on your device.

o             Open the Home menu by tapping the icon in the top-left corner of the app.

o             Tap Settings, Adobe ID, then Deauthorize.

3.            Tap Authorize. If prompted, select No when asked to use your previous authorization.

4.            Select Use Adobe ID. On the "Authorize" screen, enter a different Adobe ID, and then select Authorize.

If needed, you can create a new ID on Adobe's website.

5.            After you authorize the app, try downloading the title or titles again from your library.

IRS Tax Forms for 2015

Just a reminder to everyone, the tax forms are available to print through the IRS website: https://www.irs.gov/Forms-&-Pubs.

A list of 2015 forms is here: https://apps.irs.gov/app/picklist/list/formsPublications.html

And here's a link to the ADA versions including Braille and large-print: https://www.irs.gov/Forms-&-Pubs/Accessible-Products

And finally, a list of nifty online tools for taxpayers: https://www.irs.gov/uac/Tools 

FYI-the NC State Employees Credit Union participates in the IRS VITA Program. This program is available to EVERYONE who meets the qualifications:

Volunteer Income Tax Assistance

SECU has once again partnered with the IRS to offer free tax preparation to qualified taxpayers through the Volunteer Income Tax Assistance (VITA) program. This program is available to eligible taxpayers with a household income of $54,000 or less. Preparation of 2015 tax returns will begin in all SECU branches beginning January 20, 2016. If you are eligible to participate, SECU preparers will be able to complete and electronically file both your federal and North Carolina tax returns free of charge!

Eligibility for VITA
The Credit Union can generally prepare your tax return through the VITA program if your household income is less than $54,000 and your return will not include any of the following items*:

• Income from states other than North Carolina (You must also be a full year resident of NC to qualify)
• Most self-employment income requiring a full Schedule C; we can prepare Schedule C-EZ
• Rental income
• Farm income
• Military income**
• Adoption credits
• Foreign earned income
• Non-cash charitable contributions exceeding $500
• Deductions for business use of the home

For more information on how to participate in our VITA tax service, visit our Tax Preparation page.

3D Toolboxes and Annotated History

For those getting excited about our new maker space here's some good protips on maintenance and upkeep: 3D Printer Handyman Toolbox

UK Libraries experimenting with Amazon Lockers to increase foot traffic and boost library income.

Annotating History

And how brilliant scientist Bernard Vonnegut influenced his brother, Kurt.