Monday, September 17, 2012

contact info for after-hours computer issues

Please call Telecom Dispatch at 704-216-8500 when you have an after-hours computer issue.  Details from Thomas Roemer are below:

Calling into the Telecom center gives added value:
-    Telco acts as central contact and continues to page.
-    Page message to tech actually has text details of issue.
-    It generates an email that goes to additional staff in case the pager malfunctions, dead battery or is out of range (which is rare).