Jordan Minor writes: “Customer Support is theoretically there to help, but it too can be a disappointingly unpleasant experience. Websites may bury the 800 number, automated systems at the other end of the phone mishear words, and you spend most of your time either pressing buttons or shouting ‘Yes’ and ‘No’ at the phone. To help you avoid all that frustration, we’ve compiled a list of customer support phone numbers and tipsfor navigating to an actual person." (PC Magazine, Dec. 5 appearing in ALA Direct, Dec. 11)
