Apple released iOS 7 yesterday and many of our patrons may have upgraded their device(s) or will be upgrading in the near
future.
When an existing OverDrive Media Console (OMC) user
upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook.
New or first time users of OMC are unaffected by this issue.
Overdrive is resolving the issue but in the meantime, here are
immediate remedies for users:
1) Re-authenticate the app with their existing or a new
Adobe ID. Refer to the iOS section of this Help article for assistance.
(Recommended)
2) Uninstall and re-install OMC which will also require
the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a
user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different
unless they attempt to download parts of audiobooks they already downloaded to
OMC before upgrading to iOS 7. A user will receive an error message informing
them to download the title again.
